Terms and ConditionsTérminos y Condiciones

2. Subject Matter and Acceptance

These Terms and Conditions (hereinafter, the "Terms") govern the contractual relationship between Reglapp and the user (hereinafter, the "User") who accesses the Platform or orders any of its services. Acceptance of the Terms takes place by ticking the corresponding checkbox during registration and/or when placing an order.

The Terms, together with the Legal Notice (Aviso Legal), the Privacy Policy, the Cookie Policy, and the VERI*FACTU Declaration, constitute the body of provisions applicable to the use of the Platform.

3. Nature of the Service

3.1 Platform Services

Reglapp provides the User with digital platform services:

• a): access to the personal account and document management tools;
• b): access to an artificial intelligence assistant (the "AI chat") of an informational nature;
• c): secure storage of the User's personal documentation;
• d): generation of the User's invoices in a format compliant with VERI*FACTU requirements (§9);
• e): tools for tracking the status of ordered services and for communication.

3.2 Administrative Services

Reglapp provides the User with the administrative services listed in §5: autónomo registration (alta) with the tax authorities (AEAT) and the social security authorities (TGSS), preparation and filing of tax returns, coordination of the issuance of a qualified electronic certificate, interaction with the UGE, and related ancillary services.

These services are provided by Reglapp's operations team together with licensed gestores administrativos engaged by Reglapp under contract. Actions requiring professional status are performed by such licensed professionals. Reglapp is liable to the User for the provision of the services ordered through the Platform (§16).

Where a particular service is provided by an independent licensed professional directly and under their own responsibility, Reglapp informs the User of this before the order is placed.

3.3 Invoice

Reglapp's invoice reflects the services actually provided to the User. Pass-through payments made by Reglapp on the User's behalf (social security contributions, §7) are shown on the invoice as a separate line item as suplidos and are not included in the VAT base.

3.4 AI Assistant

The User is expressly informed that they are interacting with an artificial intelligence system. The AI chat is of a purely informational nature. Its responses may contain errors, omissions, or outdated information and do not constitute legal, tax, or professional advice. To obtain binding professional advice, the User must consult the assigned professional within the scope of the ordered services.

4. Professionals

4.1 Engaged Licensed Professionals

To perform actions requiring professional status, Reglapp engages licensed gestores administrativos and other authorized professionals with whom contracts have been concluded. Before engaging them, Reglapp verifies: the professional's active registration with the relevant professional association, the existence of valid professional civil liability insurance, and the absence of active disqualifications or sanctions.

4.2 Assignment and Replacement

The assignment of a professional to the User's file is made by Reglapp on the basis of technical criteria (specialization, language, availability, workload). The User may request the replacement of the assigned professional on reasonable grounds at no additional charge.

5. Services and Prices

All prices stated below are exclusive of VAT. The applicable VAT (21%) is displayed to the User before payment confirmation in accordance with Art. 60.2.c TRLGDCU; the invoice itemizes the taxable base and VAT separately. Social security contributions are pass-through payments and are not subject to VAT (§3.3, §7).

5.1 Autónomo Management Subscriptions

Autónomo Basic — 80 €/month:

• autónomo registration (if required) — §5.2;
• obtaining a qualified electronic certificate valid for 1 year (§8);
• unlimited access to the AI assistant 24/7;
• access to the personal account;
• chat with a dedicated gestor (replies on business days from 8:00 to 20:00, Madrid time);
• preparation and filing of quarterly and annual autónomo tax returns (modelo 130, 303, 390, 349) under the conditions of §10;
• invoice generation in VERI*FACTU format (§9).

Autónomo Pro — 130 €/month:

Everything included in Basic, plus:

• a qualified electronic certificate valid for 2 years (§8);
• a consultation with a gestor in call format: once per calendar month, lasting up to 45 minutes (§5.5);
• interaction with the UGE (Unidad de Grandes Empresas): review of incoming requests and preparation of responses;
• modelo 111 — monthly and quarterly filings where the User has employees;
• modelo 115 — quarterly filings for premises rental.

5.2 Autónomo Registration Included in a Subscription

Autónomo registration is included in the Basic and Pro subscriptions at no separate charge, provided that the subscription is maintained for a minimum of 6 (six) calendar months from the date of the first recurring charge.

If the User cancels the subscription before this period expires, the User shall pay compensation of 600 € (excluding VAT) to cover the cost of the registration service actually provided. The compensation does not apply if the cancellation is caused by: (a) a breach of Reglapp's obligations; (b) a material unilateral change of the terms by Reglapp; (c) force majeure circumstances reasonably preventing the User from continuing to use the service. The condition concerning the minimum term and the compensation is communicated to the User before payment in highlighted text and is accepted by a separate action at checkout. The procedure for recovering the compensation is set out in §15.

To receive the service, the User provides: photographs of both sides of the NIE, a Spanish telephone number, and a Spanish bank account number (for the direct debit of social security contributions, §7).

The deliverable of the service is the filed registration application and the supporting documents: modelo 036 and confirmation of alta in RETA, which are uploaded to the User's personal account.

5.3 Expedited Autónomo Registration (Express)

The price of the service is 470 € (one-time). The service is contracted together with the Autónomo Pro subscription (130 €/month), the first month of which is paid at the time of ordering, with subsequent monthly auto-renewal; the minimum subscription term does not apply in this case, and the compensation under §5.2 is not charged. In addition, social security contributions for the first 3 months — 259,98 € — are charged at the time of ordering (pass-through payment, not subject to VAT, §7).

The service includes autónomo registration on a priority basis with a filing deadline of 48 business hours (§6), including remote obtaining of a qualified electronic certificate through a partner certification authority (§8).

To receive the service, the User provides: a passport scan, the residence permit approval decision, a photograph (selfie) holding the passport, and signs the consents and authorizations provided for in §8 and the Privacy Policy.

The deliverable of the service is the registration application filed with AEAT and TGSS and the supporting documents (modelo 036 and confirmation of alta in RETA), uploaded to the personal account.

5.4 Qualified Electronic Certificate (Without a Subscription)

Obtaining a qualified electronic certificate as a standalone service:

• 1 year — 60 €;
• 2 years — 70 €;
• 3 years — 80 €;
• 5 years — 100 €.

Service procedure: the User receives by email a link to the platform of the partner certification authority, uploads two photographs of the NIE (both sides), and completes video identification. The data is forwarded to the competent authorities; the User receives confirmation of the certificate's issuance in the manner established by the certification authority and the competent authorities. Issuance timeframes depend on the certification authority and the competent authorities.

5.5 Consultations with a Gestor

Paid consultation — 150 €: a video or telephone call with a licensed gestor lasting up to 45 minutes. Available slots: business days from 10:00 to 17:00, and on Wednesdays from 12:00 to 19:00 (Madrid time). Booking must be made no later than 1 business day before the selected slot.

Consultation included in Pro: 1 call per calendar month lasting up to 45 minutes. Unused consultations do not carry over to subsequent months and do not accumulate.

Cancellation rules: cancellation or rescheduling less than 24 hours before the start time, as well as the User's failure to attend, is treated as a consultation provided. If canceled more than 24 hours in advance, a free rescheduling is provided.

5.6 Changing the Subscription Plan

Switching between the Basic and Pro plans is carried out at the User's request in the personal account and applies from the next billing period. From that period, the full price of the new plan is charged.

5.7 Payment Methods

Payment is made by bank card through Stripe Payments Europe Limited (Ireland), as well as by SEPA direct debit in the cases provided for in §15. Reglapp does not store full card details: they are processed by a PCI-DSS-certified payment provider.

5.8 Invoicing

Reglapp issues an electronic invoice for each transaction. The invoice is sent by email and is available in the User's personal account.

6. Expedited Registration: Procedure and Deadline (48-Business-Hour SLA)

6.1 Calculation of the Period

The 48-business-hour period is calculated from the moment when all of the following conditions are met cumulatively:

• a): the User has uploaded the complete set of documents (§5.3);
• b): the User has signed all required consents and authorizations;
• c): payment has been made.

Business hours: from 9:00 to 18:00 Madrid time on business days (Monday–Friday, excluding Spanish national holidays and the official holidays of the Comunitat Valenciana).

6.2 Moment of Performance

The deadline is deemed met at the moment the registration application is filed with the competent authorities (AEAT and TGSS). The time taken by public authorities to process applications is not included in the service performance period and is beyond Reglapp's control.

6.3 Suspension of the Period

The running of the period is suspended for the duration of:

• a): the issuance of the electronic certificate by the partner certification authority;
• b): any required in-person appearance by the User for identification (§6.4);
• c): requests from public authorities, as well as the correction or supplementation of documents provided by the User;
• d): outages of the electronic systems of public authorities.

6.4 In-Person Visit

The User is informed that the issuance of a qualified electronic certificate may require the User's in-person appearance before the relevant Spanish public authorities for identification. The need for such an appearance does not constitute a breach of the deadline by Reglapp.

6.5 Consequences of Missing the Deadline

If the deadline is missed through Reglapp's fault, the User's application is processed with maximum priority until the filing is completed. No monetary compensation is paid for missing the deadline. This clause does not limit the mandatory consumer rights recognized by applicable law.

7. Social Security Contributions and Bank Account

7.1 First Three Months (Express Service)

The expedited registration service includes payment of the social security contributions (cuota de autónomo) for the first 3 months from Reglapp's bank account. The amount of 259,98 € (86,66 € × 3, the reduced rate in force on the date of publication of these Terms) is charged at the time of ordering as a pass-through payment (suplido) and is not subject to VAT. The amount of the quota is set by the State and may change; the amount in force at the time of the charge applies, with a corresponding adjustment of the total.

7.2 User's Obligation to Provide an Account

No later than the end of the third month from the date of registration, the User must upload to the personal account a certificate of ownership of a bank account with one of the supported banks (the current list is available in the personal account) in order to transfer the direct debit of the contributions to the User's account.

7.3 Consequences of Failing to Provide an Account

If the obligation under §7.2 is not fulfilled, Reglapp is entitled to withdraw the direct debit of the contributions from its own account. From that moment, the contributions are paid by the User directly. The User accepts that this may entail the loss of the reduced rate (the full quota being approximately 315 €/month under the current TGSS rates instead of the reduced one) and the accrual of penalties and surcharges by the TGSS, for which the User is responsible. Amounts paid by Reglapp on the User's behalf and not reimbursed by the User constitute a debt of the User (§15).

7.4 Registration Included in a Subscription

For autónomo registration included in a subscription (§5.2), the pass-through mechanism does not apply: the User provides a Spanish bank account number before the application is filed, and the contributions are direct-debited from the User's account from the moment of alta.

8. Qualified Electronic Certificate

8.1 Issuance

The qualified electronic certificate is issued by a partner — the qualified trust service provider Uanataca or another accredited certification authority, of which the User is informed before placing the order. The User consents to the transfer to the partner of the data necessary for the issuance of the certificate. The User's identification is carried out by the certification authority in accordance with its own procedures (video identification or in-person appearance, §6.4).

8.2 Authorization for Use

For the provision of services requiring the filing of documents on the User's behalf, the User grants Reglapp a written authorization to use their electronic certificate — exclusively for the preparation and filing of applications, returns, and reports on their behalf within the scope of the ordered services. The authorization form is available at /poder-certificado and is signed during the ordering process.

8.3 Storage and Security

The certificate is stored in a secure, encrypted environment. Access is restricted to a limited number of authorized employees; every use of the certificate is logged.

8.4 Revocation of the Authorization and Termination of the Contract

The User may revoke the authorization at any time by writing to hello@reglapp.com. Revocation makes it impossible to provide services that require filings on the User's behalf. Upon termination of the contract, Reglapp ceases to use the certificate and, at the User's request, assists with its revocation at the certification authority.

9. Invoicing and VERI*FACTU

All subscription plans include the generation of invoices compliant with the requirements of Ley 11/2021, Real Decreto 1007/2023, and Orden HAC/1177/2024 (VERI*FACTU). The generation of invoicing records and their transmission to AEAT are carried out using the certified technology component Verifacti (Bilbabit S.L.).

By using the invoicing functionality, the User instructs Reglapp to generate invoicing records and transmit them to AEAT in VERI*FACTU mode. The User remains the issuer of their invoices and is responsible for the accuracy of their content.

The declaration of conformity (Declaración Responsable) is published at /verifactu.

10. Tax Filings: Procedure and Deadlines

The preparation and filing of returns (modelo 130, 303, 390, 349; in the Pro plan also 111 and 115) are subject to the condition that the User uploads all invoices and documents for the reporting period to the personal account no later than the 5th day of the month in which the relevant return is filed.

If uploaded later, Reglapp uses reasonable efforts to file on time but does not guarantee it. Additional payments, penalties, and surcharges (recargos) caused by the User's late or incomplete provision of data are borne by the User.

11. Subscriptions: Renewal, Cancellation, Price Changes

11.1 Activation and Renewal

The Basic or Pro subscription is activated at the time of payment and renews automatically every calendar month on the date equivalent to that of the first charge, until canceled by the User.

11.2 Cancellation

The User may cancel the subscription at any time in the "Subscription" section of the personal account. Cancellation is free of charge and is carried out in one click in accordance with Art. 21.4 TRLGDCU. After cancellation:

• a): the User retains access to the paid features until the end of the paid period;
• b): no further charges are made;
• c): if the cancellation occurs before the expiry of the minimum term under §5.2, the compensation provided for therein applies (except in the cases listed therein).

11.3 Price Changes

Reglapp may change subscription prices with at least 30 days' prior notice by email. The User may accept the change by continuing to use the subscription, or cancel the subscription without penalty before the new price takes effect.

12. Right of Withdrawal (desistimiento)

12.1 Period and Form

A User who is a consumer has a period of 14 calendar days from the date of conclusion of the contract to withdraw from the contract without stating reasons. Withdrawal is exercised by notice to hello@reglapp.com or by using the model form available at /desistimiento.

12.2 Consequences of Withdrawal

Reglapp refunds the payments received within no more than 14 days of receiving the withdrawal notice, using the same payment method used by the User.

12.3 Immediate Commencement of Performance

In accordance with Art. 103.m TRLGDCU, the right of withdrawal does not apply when, cumulatively: (a) the User has given express prior consent to the immediate commencement of the performance of the service before the expiry of the 14-day period; (b) the User has expressly acknowledged that they will lose the right of withdrawal once performance has begun; (c) Reglapp has provided the User with confirmation of the contract.

The corresponding statement is presented to the User at the time of payment and is accepted together with these Terms; Reglapp confirms it by an email message after payment is completed. If the User does not wish to give such consent, they shall notify hello@reglapp.com before payment; in that case, the provision of the service will begin after the expiry of the 14-day period, and the right of withdrawal will be retained in full.

12.4 Partial Performance

If a User who has retained the right of withdrawal withdraws from the contract after performance of the service has begun, where the service was ordered with the User's express request for commencement during the withdrawal period, the User shall pay for the part of the service proportional to what was provided up to the moment of withdrawal (Art. 108.3 TRLGDCU).

13. Identity Verification (KYC) and Sanctions Restrictions

13.1 KYC

The provision of services is conditional on the User passing an identity verification (KYC) carried out at onboarding for all Users through the provider Sum and Substance Ltd (Sumsub). Reglapp is entitled to request additional documents and information, as well as to refuse to provide or to suspend the provision of services if verification is not passed or sanctions matches are identified.

13.2 User Representations

The User represents that:

• a): they are not included in the sanctions lists of the EU, the UN, or other applicable sanctions lists;
• b): they do not use the Platform to circumvent restrictive measures (sanctions), to launder proceeds of crime, to finance terrorism, or for other unlawful purposes.

Breach of these representations constitutes grounds for the immediate suspension of the account (§19) and for informing the competent authorities where required by law.

14. User Obligations

The User undertakes to:

• a): be at least 18 years of age and have full legal capacity;
• b): provide truthful, complete, and up-to-date information;
• c): not submit forged, altered, or third-party documentation;
• d): not use the Platform for fraudulent or unlawful purposes (§13.2);
• e): keep the account access credentials secure and immediately report any unauthorized access;
• f): cooperate with Reglapp and the assigned professionals by providing the necessary documentation and information within a reasonable time, including the deadlines in §7.2 and §10;
• g): keep the contact details and bank details specified in the account up to date.

15. Payment, Debt, and SEPA Debits

15.1 SEPA Mandate

When contracting a service, the User grants Reglapp a SEPA mandate to debit from the bank account specified by the User the amounts due under the contract: fees for services and subscriptions, the compensation under §5.2, and pass-through payments made by Reglapp on the User's behalf (§7) — where it is not possible to charge the linked payment method. The mandate form is available at /sepa-mandato and is signed during the ordering process.

15.2 Debit Notification

The User is notified of each debit under the mandate at least 2 business days before the debit date.

15.3 Revocation of the Mandate and Debt

The mandate may be revoked by contacting hello@reglapp.com; revocation of the mandate does not extinguish the User's payment obligations. The compensation under §5.2 and other debts may be recovered by: (i) charging the linked payment method or debiting under the SEPA mandate; (ii) issuing an invoice with a 14-day payment term; (iii) court proceedings as a last resort. In the event of non-payment, Reglapp is entitled to suspend the provision of services (§19).

16. Reglapp's Liability

16.1 Scope of Liability

Reglapp is liable to the User for:

• a): the functional availability of the website and the Platform;
• b): the operation of the AI assistant in accordance with its informational nature;
• c): the secure storage of uploaded documentation and electronic certificates;
• d): the provision of the ordered administrative services (§3.2, §5) with due professional diligence, including the actions of the engaged professionals;
• e): the operation of the Platform's internal communication mechanisms.

16.2 What Reglapp Is Not Liable For

Reglapp is not liable for:

• a): the outcome of any administrative or tax procedure whose result depends on the sovereign decision of the competent public authorities;
• b): the time taken by public authorities to process applications and outages of their electronic systems;
• c): the time taken by the certification authority to issue the electronic certificate;
• d): errors or omissions of the AI chat, whose informational nature is disclosed in §3.4, and decisions made by the User on its basis without consulting a professional;
• e): the consequences of the User providing false, incomplete, or late information and documentation, including the consequences under §7.3 and §10;
• f): the content of the invoices issued by the User through the Platform (§9);
• g): force majeure events and failures of the services of third-party providers beyond Reglapp's reasonable control.

16.3 Limitation of Liability

Without prejudice to mandatory consumer rights, Reglapp's total liability to the User for any claim arising from these Terms is limited to the amount paid by the User to Reglapp during the 12 months preceding the event giving rise to the claim. The limit does not apply in cases of Reglapp's willful misconduct or gross negligence, or with respect to rights that cannot be limited by law.

16.4 Insurance

Reglapp holds a valid professional civil liability insurance policy covering the services provided under these Terms. Policy details may be provided to the User upon request at hello@reglapp.com.

17. Artificial Intelligence

Reglapp does not make decisions producing legal or similarly significant effects for the User based solely on automated processing (Art. 22 GDPR): all binding professional actions are reviewed by a human. In accordance with Art. 50 of Regulation (EU) 2024/1689 (AI Act), the User is informed that they are interacting with an AI system. The content of AI chat sessions may be processed by language model providers; details are set out in the Privacy Policy (/privacy).

18. Intellectual Property

All content of the Platform (texts, graphics, software, branding, design) is the property of ARTSOFT SIEM, S.L.U. or its licensors. Access to the Platform does not grant the User any rights to this content beyond those strictly necessary for its permitted use.

Content created by the User (uploaded documents, issued invoices, messages) remains the property of the User. The User grants Reglapp a limited, non-exclusive, royalty-free, and revocable license to process it to the extent necessary for the provision of the services.

19. Suspension and Termination

19.1 Suspension by Reglapp

Reglapp may suspend or terminate the User's account in the event of: a serious breach of these Terms; the provision of false information or forged documentation; failure to pass KYC verification or breach of the representations in §13.2; unlawful use of the Platform; non-payment of amounts due. Except in cases of manifest fraud or where required by law, Reglapp notifies the User of the reasons and provides a reasonable period to raise objections.

19.2 Termination by the User

The User may close the account at any time. After closure, Reglapp deletes personal data in accordance with the Privacy Policy and the mandatory retention periods provided for by law; use of the electronic certificate ceases (§8.4).

20. Mechanisms under Regulation (EU) 2022/2065 (DSA)

• a): Notice of illegal content (Art. 16): any person may report allegedly illegal content to legal@reglapp.com; Reglapp will provide a reasoned response.
• b): Internal complaint-handling system (Art. 20): the User may contest moderation, suspension, or termination decisions by contacting legal@reglapp.com; the complaint is resolved within 5 business days.
• c): Out-of-court dispute settlement (Art. 21): the User may apply to a certified out-of-court dispute settlement body, as well as to the consumer protection authorities of their place of residence.

21. Amendments to the Terms

Reglapp may amend these Terms for legal, technical, or service-related reasons. Changes affecting the User's rights are notified 30 days in advance by email. A User who does not accept the changes may close their account without penalty before they take effect. The changes do not affect mandatory consumer rights.

22. Support

• Email: hello@reglapp.com
• Telephone: +34 655 707 811
• Chat with a gestor (for subscribers): business days from 8:00 to 20:00
• Response time for inquiries: up to 5 business days
• Response time for formal complaints: up to 5 business days; in complex cases, up to 30 days

23. Personal Data and Cookies

The processing of personal data is governed by the Privacy Policy (/privacy). The use of cookies is governed by the Cookie Policy (/cookies).

24. Electronic Communications

Communication between Reglapp and the User takes place by email to the address registered in the account or through notifications within the Platform. The User must keep their contact information up to date.

25. Governing Law and Jurisdiction

These Terms are governed by the laws of Spain. Disputes shall be submitted to the Courts and Tribunals of the city of Valencia, without prejudice to the mandatory jurisdiction rules recognized in favor of consumers, in particular the consumer's right to bring proceedings before the courts of their place of residence.

26. Languages

These Terms are published in Spanish, English, and Russian. In the event of any discrepancy between the language versions, the Spanish version shall prevail.

27. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in force.