Terms and ConditionsTérminos y Condiciones — translation; the Spanish version is binding (§26)

2. Subject Matter and Acceptance

These Terms govern the contractual relationship between Reglapp and the user (hereinafter, the “User”) who accesses the Platform or orders any of its services. Acceptance takes place by ticking the corresponding checkbox during registration and/or when placing an order. The Terms, together with the Legal Notice (Aviso Legal), the Privacy Policy, the Cookie Policy and the VERI*FACTU Declaration, constitute the body of provisions applicable to the use of the Platform.

3. Nature of the Service

3.1 Platform Services

Reglapp provides the User with the following digital services: access to the personal account and to document management tools; access to the artificial intelligence assistant (the “AI chat”), which is of a purely informational nature; secure storage of the User’s personal documentation; generation of the User’s invoices in a format compliant with VERI*FACTU requirements, in VERI*FACTU mode or outside it, as the User chooses (§9); and tools for tracking the status of the ordered services and for communicating with Reglapp.

3.2 Administrative Services

Reglapp is a technology company that develops and operates the Platform, through which licensed gestores administrativos and other designated Professionals provide the User with the administrative services described in §5: the preparation and filing of autónomo registration (alta) applications with the AEAT and the TGSS, the preparation and filing of tax returns, employment and payroll management, coordination of the issuance of the qualified electronic certificate, assistance in immigration procedures — dealings with the UGE, and the renewal and modification of residence permits — and ancillary services.

Actions requiring professional qualifications are performed by the Professional designated in accordance with §4 and engaged by Reglapp; Reglapp does not perform such actions itself and does not issue professional opinions. Reglapp’s contribution consists of the technology, the organisation of the process, the selection and supervision of the Professionals, the monitoring of deadlines, communication with the User and the secure safekeeping of documentation.

The contract for the ordered services is concluded between the User and Reglapp. Reglapp engages the Professionals in its own name and at its own expense; liability to the User for the provision of the services ordered through the Platform, including the actions of the engaged Professionals, lies with Reglapp (§16). Where a particular service is provided by an independent licensed professional directly and under their own responsibility, Reglapp will inform the User of this before the order is placed.

3.3 Invoice

Reglapp’s invoice reflects the services actually provided to the User. Where Reglapp pays the User’s social security contributions on the User’s behalf (§7), the corresponding amount forms part of the price of the service, is shown on the invoice as a separate line item and is subject to VAT on the same basis as any other line.

3.4 AI Assistant

The User is expressly informed that they are interacting with an artificial intelligence system. The AI chat is of a purely informational nature. Its responses may contain errors, omissions or outdated information and do not constitute binding legal, tax, immigration or professional advice. To obtain binding professional advice, the User must consult the designated Professional within the scope of the ordered services.

4. Professionals

4.1 Designated Professionals

To provide the services that require professional qualifications, Reglapp engages licensed gestores administrativos, lawyers, tax advisers, immigration specialists and other qualified and legally authorised professionals, depending on the service concerned (hereinafter, interchangeably, the “Professional” or the “Designated Specialist”). The designation of a Professional for a particular service does not confer on them a professional category or professional-association status other than that which they actually hold. Before engaging a Professional, Reglapp verifies their current registration with the relevant professional association or authorisation in the relevant field, the existence of valid professional civil liability insurance, and the absence of known disqualifications or active sanctions.

4.2 Assignment of the Professional

The assignment of the Professional to the User’s file is made by Reglapp on the basis of technical criteria (specialisation, language, availability, workload).

5. Services and Prices

All prices stated below are exclusive of VAT. The applicable VAT (21%) is displayed to the User before payment confirmation, in accordance with Art. 60.2.c TRLGDCU; the invoice itemises the taxable base and VAT separately. This includes the amount charged where Reglapp pays the User’s social security contributions on the User’s behalf (§3.3, §7).

Unless expressly stated otherwise, subscription services are provided in respect of a single autónomo per account and on condition that the subscription is active during the relevant reference period.

Nature of the services involving actions before public bodies. Such services consist of the preparation, completion and filing of the corresponding applications, returns and documents. The decision on the application filed lies with the competent public body; Reglapp does not guarantee a favourable outcome and is not liable for the refusal, delay or any other decision of that body (§16.2). The use in these Terms of the terms “registration (alta)”, “registration”, “renewal”, “modification” and similar, in relation to such services, denotes the preparation and filing of the corresponding application, unless the context expressly indicates otherwise.

Technology providers. To provide the services, Reglapp uses third-party technology providers (certification service providers, payment and invoicing solution providers, verification providers). Reglapp may replace any of them where necessary for the continuity or quality of the service, provided that the scope and nature of the service for the User are maintained. Any replacement affecting the procedure by which the service is provided will be notified to the User within a reasonable period.

5.1 Autónomo Management Subscriptions

The Autónomo Basic plan is priced at 80 €/month and includes:

• — the preparation and filing of the autónomo registration (alta) application, where applicable (§5.2);
• — the qualified electronic certificate valid for one year (§8), renewable within the active subscription at no additional cost, provided that the User passes the identification required by the certification service provider;
• — unlimited 24/7 access to the AI assistant;
• — access to the personal account;
• — chat with the assigned gestor on business days from 8:00 to 20:00, Madrid time;
• — the preparation and filing of the autónomo’s quarterly tax returns — modelo 130 and 303 — under the conditions of §10;
• — the preparation and filing of the autónomo’s annual tax returns — modelo 390, 347 and 349 — under the conditions of §10;
• — registration with the Registro de Operadores Intracomunitarios (ROI / EU VAT) in accordance with §5.10;
• — invoice generation, in VERI*FACTU mode or outside it, as the User chooses (§9).

The Autónomo Pro plan is priced at 130 €/month and includes everything above and, in addition:

• — one telephone or video-call consultation with the gestor per calendar month, lasting up to 45 minutes (§5.5);
• — modelo 111, where the User has employees, under the conditions of §10;
• — modelo 115, in the case of premises rental, under the conditions of §10;
• — employment and payroll management in respect of one employee (§5.9).

Immigration services (§5.11–§5.14) are not included in the subscriptions and are ordered and paid for separately.

5.1-bis Annual Payment of the Subscription

Both subscriptions may be paid annually: Basic for 800 €/year and Pro for 1,300 €/year (exclusive of VAT; including VAT, 968 € and 1,573 € respectively), which is equivalent to ten monthly payments for twelve months of service. The scope of services under the annual subscription is identical to that of the corresponding monthly subscription (§5.1). The annual subscription is paid in advance for the full twelve months and renews automatically for a further year unless cancelled. The User may switch between monthly and annual payment at any time in the “Subscription” section of the personal account; on switching, the payment provider calculates the difference for the unused part of the current period and applies it to the new period.

5.2 Filing of the Autónomo Registration (Alta) Application Included in the Subscription

The service included in the subscription requires no separate payment and is not subject to any minimum term: the User may cancel the subscription at any time (§11.2), without any compensation or additional charge for this service.

The User must provide photographs of both sides of the NIE, a Spanish telephone number and a Spanish bank account for the direct debit of social security contributions (§7), and must grant Reglapp the powers necessary to file the application through the chosen mechanism (§8.5).

The application is filed through one of the following two mechanisms, as the User chooses: through the CIRCE system by means of the Documento Único Electrónico (DUE), or by means of the User’s own qualified electronic certificate (§8.5). Filing through the CIRCE system does not require the User to hold their own certificate.

The deliverable of the service is the filed application and its supporting documents — depending on the mechanism used, modelo 036 or the documents generated by the CIRCE system, and, where the competent bodies decide favourably, the confirmation of alta in the RETA — available in the personal account. The decision on the alta lies with the AEAT and the TGSS; Reglapp does not guarantee a favourable outcome and is not liable for refusal or delay (§16.2).

5.3 Expedited Filing of the Autónomo Registration (Alta) Application (Express)

The price of the service is 470 € as a one-time payment, together with the Autónomo Pro subscription (130 €/month), the first month of which is paid in the same order, with subsequent automatic monthly renewal. In addition, the amount corresponding to the User’s social security contributions for the first three months, paid by Reglapp on the User’s behalf (§7), is charged, plus the applicable VAT. The total amount payable is displayed to the User before the order is confirmed.

The service includes the preparation and filing of the application on a priority basis with a filing deadline of 48 business hours (§6) through one of the mechanisms provided for in §8.5, including remote obtaining of the qualified electronic certificate through the partner certification service provider (§8).

The User must provide a passport scan, the decision granting the residence permit and a photograph (selfie) holding the passport, and must sign the consents and mandates provided for in §8 and in the Privacy Policy.

The deliverable of the service is the application filed with the AEAT and the TGSS and its supporting documents — depending on the mechanism used, modelo 036 or the documents generated by the CIRCE system, and, where the competent bodies decide favourably, the confirmation of alta in the RETA — available in the personal account.

5.4 Qualified Electronic Certificate Without a Subscription

The certificate may be purchased separately at the following prices: 60 € for one year, 70 € for two years, 80 € for three years and 100 € for five years.

Service procedure: the User receives by email a link to the platform of the partner certification service provider, uploads two photographs of their NIE (both sides) and completes video identification; the data is forwarded to the competent authorities, and confirmation of issuance is received in accordance with the procedure established by the certification service provider and those authorities, whose issuance timeframes are beyond Reglapp’s control.

5.5 Consultations with the Gestor

A standalone consultation is priced at 150 € and consists of a video call or telephone call of up to 45 minutes with a licensed gestor, available on business days from 10:00 to 17:00 and on Wednesdays from 12:00 to 19:00, Madrid time, to be booked at least one business day before the chosen slot.

The Pro plan includes one consultation per calendar month lasting up to 45 minutes, which does not accumulate and cannot be carried over to subsequent months.

Cancellation or rescheduling less than 24 hours before the start time, as well as the User’s failure to attend, is treated as a consultation provided; where cancellation is made more than 24 hours in advance, free rescheduling is offered.

This section covers consultations on tax, accounting and administrative matters relating to the autónomo’s activity. Consultations on immigration matters constitute a separate service and are provided under the conditions of §5.14.

5.6 Change of Plan

A change between the Basic and Pro plans is requested from the personal account and takes effect from the next billing period, from which the full price of the new plan is charged.

5.7 Payment Methods

Payment is made by bank card through Stripe Payments Europe Limited (Ireland) or by SEPA direct debit in the cases provided for in §15. Reglapp does not store full card details, which are processed directly by the PCI-DSS-certified payment provider.

5.8 Invoicing

Reglapp issues an electronic invoice for each transaction, which is sent by email and is available at all times in the personal account.

5.9 Employment and Payroll Management

The service is included in the Autónomo Pro plan in respect of one employee. Employment and payroll management for the second employee and for each additional employee is paid for separately, at a rate of 20 €/month per employee. Reglapp may change this rate in accordance with the procedure provided for in §11.3.

The service comprises: drafting the employment contract (working hours, salary, probationary period and other conditions), whether full-time or part-time, notifying it to the SEPE and obtaining confirmation; filing the employee’s registration (alta) with the Social Security; preparing the payslips for each pay period and the payroll summary; preparing documentation relating to dismissals, temporary incapacity and holidays; and a consultation with a lawyer in the event of a mediation procedure initiated by the employee, under the conditions of §16-bis.

The service is provided on condition that the subscription is active and that the corresponding number of employees has been paid for. If, at the time of joining the Platform, the User already has employees, they must provide their employer’s Código de Cuenta de Cotización (CCC). Provision of the service begins once Reglapp has taken over the management of the User’s autónomo affairs before the Social Security; the replacement of the previously designated professional in the Social Security system is technically not carried out between the 25th day of each month and the 5th day of the following month, during which period the corresponding deadlines are suspended (§6.3).

The service does not include payment of penalties arising from the User’s provision of incorrect information or the User’s failure to meet the deadlines for providing information, nor representation in court.

5.10 Registration with the ROI / EU VAT

The service is included in the Autónomo Basic and Autónomo Pro plans and consists of registering the User with the Registro de Operadores Intracomunitarios (ROI / EU VAT), which is necessary to trade with counterparties in the European Union.

When the autónomo registration (alta) application is filed, the corresponding parameter is entered in the application itself. If the autónomo is already registered, a modification of modelo 036 with the new parameter is filed. In both cases, filing is carried out through the mechanisms provided for in §8.5. The service also includes the collection and submission of additional documentation (in particular, contracts with foreign counterparties) in the event of refusal or a request from the AEAT.

The service is provided on condition that the User has informed Reglapp that they trade with counterparties in the European Union.

Deadline: where provided as part of the service under §5.2 or §5.3, the deadline of the corresponding service applies; where a standalone modification is filed, up to 30 business days from the date of filing with the AEAT.

The deliverable of the service is the ROI registration document obtained, which is uploaded to the personal account. Reglapp does not guarantee registration in the register: the decision lies with the AEAT (§16.2).

Provisions common to immigration services (§5.11–§5.14). The services provided for in §5.11, §5.12, §5.13 and §5.14 are independent of one another: each is ordered and paid for separately, has its own scope, price and deadline, and ordering one of them does not entail the provision of another. None of them is included in the Basic and Pro plans. All of them are provided by Professionals designated in accordance with §4 who hold the necessary qualifications in immigration matters. The decision on the application lies in all cases with the competent body; Reglapp does not guarantee a favourable outcome and is not liable for it (§16.2). The penalty coverage guarantee in §16.1-bis does not apply to immigration procedures.

5.11 Filing of a Retroactive Autónomo Registration (Alta) Application in the Context of a Residence Permit Termination Procedure (Retroactive Alta / UGE)

The service is intended for Users who have received a notification from the UGE of the opening of a procedure for the termination (extinción) of their residence permit, and is provided as a one-off service.

The service comprises: analysis of the notification received, the preparation and filing of the retroactive autónomo registration (alta) application, obtaining the qualified electronic certificate, the preparation of the set of supporting documents for responding within the deadline set by the authority, and the first month of the Autónomo Pro subscription. The exact scope, price and delivery deadline are communicated to the User on the service page and in the order before payment is confirmed.

Given the limited response period set by the competent body, the service is provided with immediate commencement of performance under the conditions of §12.3; a User who does not give the corresponding consent is informed that provision of the service within the applicable deadline becomes impossible.

The service does not include payment of social security contributions, penalties or surcharges for previous periods, which remain the User’s obligation. Reglapp does not guarantee that the residence permit will be retained: the decision lies with the competent body (§16.2).

5.12 Renewal of the Residence Permit

Standalone one-off service: assistance with the renewal of the current residence permit and, where the legal basis so provides, of the work permit, on the same legal basis on which it was granted.

Scope of the service. Verification of compliance with the renewal requirements under the existing legal basis; determination of the list of required documents and their review; completion and filing of the renewal application with the competent body; monitoring of the processing status; preparation of the response to a request from the body within the same procedure; and uploading the decision obtained and the supporting documents to the personal account.

Conditions of provision. The renewal application is filed within the period established by the applicable regulations in relation to the expiry date of the current permit; Reglapp informs the User of the applicable deadline when the order is placed. The User must request the service and provide the complete set of documents no later than the deadline communicated by Reglapp. If the request is made later, Reglapp will use reasonable efforts to file within the statutory period, without guaranteeing it; the consequences of missing the deadline caused by the User’s late or incomplete provision of documents are borne by the User (§16.2).

The User accepts that renewal is, as a general rule, conditional on the User meeting the requirements of the existing legal basis, including the absence of debts with the tax authorities and with the Social Security. Ensuring compliance with those requirements is the User’s obligation; Reglapp is not liable for a refusal based on non-compliance with them.

Price. The price of the service is stated on the service page and in the order before payment is confirmed.

Not included. Fees and other payments to public bodies; sworn translator services, legalisation and apostille of documents; medical certificates, criminal record certificates and other documents that the User obtains personally; challenging the decision through administrative or judicial channels; representation in court; assistance in related procedures concerning the User’s family members. The foregoing may be ordered as an Additional Service (§10-bis) or as another one-off service (§5.15), if Reglapp offers such a service.

Deliverable. The filed application and the decision of the competent body on it, uploaded to the personal account. The service concludes upon obtaining the decision of the competent body on the filed application; refiling, filing on a different legal basis and challenging the decision do not form part of the service.

5.13 Modification of the Residence Permit

Standalone one-off service: assistance with changing the type of residence permit or the conditions of residence, including the transition to a permit that allows the pursuit of an activity as an autónomo.

Scope of the service. Analysis of the User’s situation and determination of the applicable legal basis for modification; determination of the list of required documents and their review; where applicable, preparation of the documents evidencing the new legal basis on the basis of the information provided by the User; completion and filing of the modification application with the competent body; monitoring of the processing status; preparation of the response to a request from the body within the same procedure; and uploading the decision obtained and the supporting documents to the personal account.

Conditions of provision. The application is filed within the period established by the applicable regulations for the corresponding legal basis; Reglapp informs the User of the applicable deadline when the order is placed. The User must request the service and provide the complete set of documents no later than the deadline communicated by Reglapp. If the request is made later, Reglapp will use reasonable efforts to file within the statutory period, without guaranteeing it; the consequences of missing the deadline are borne by the User (§16.2).

The modification is conditional on the User meeting the substantive requirements of the new legal basis, in particular the availability of sufficient financial means, a contract, a business plan or other conditions provided for the corresponding type of permit. Ensuring compliance with those requirements is the User’s obligation. If, at the analysis stage, it is established that there is no applicable legal basis, Reglapp will inform the User; the refund regime in that case is determined in accordance with §12.

Price. The price of the service is stated on the service page and in the order before payment is confirmed. The price of the modification is determined independently of the price of the renewal (§5.12) and does not include it.

Not included. Fees and other payments to public bodies; sworn translator services, legalisation and apostille of documents; medical certificates, criminal record certificates and other documents that the User obtains personally; challenging the decision through administrative or judicial channels; representation in court; the subsequent renewal of the permit (§5.12); assistance in related procedures concerning the User’s family members. The foregoing may be ordered as an Additional Service (§10-bis) or as another one-off service (§5.15), if Reglapp offers such a service.

Deliverable. The filed application and the decision of the competent body on it, uploaded to the personal account. The service concludes upon obtaining the decision of the competent body on the filed application; refiling, filing on a different legal basis and challenging the decision do not form part of the service.

5.14 Immigration Consultation

Standalone paid service: a video-call or telephone consultation with the designated Professional (§4), lasting up to 45 minutes, concerning the applicable legal bases for renewal or modification of the residence permit, the deadlines, the list of documents and the course of action for the User.

The consultation is not included in the Basic and Pro plans, does not count towards the consultation provided for in §5.5, and does not accumulate and cannot be carried over.

The price is stated on the service page and in the order before payment is confirmed. If Reglapp provides for the price of the consultation to be credited towards the subsequent ordering of the services under §5.12 or §5.13, the conditions of such credit are stated in the same place.

The rules on booking, cancellation and rescheduling are those provided for in §5.5.

The consultation constitutes a professional recommendation based on the information provided by the User and is not a guarantee that the application will be approved by the competent body. Ordering the consultation does not entail ordering the services under §5.12 or §5.13.

The free preliminary consultation for choosing a service, if offered by Reglapp, is of a purely informational nature, does not constitute a professional consultation under this section and does not contain any assessment of the prospects of the application.

5.15 Other One-Off Services

Reglapp may offer the User other one-off services not listed in this §5, in particular the audit of previously filed returns and of the work of the previous professional. The scope, price and delivery deadline of such services are communicated to the User before the order is placed and are confirmed by the User by means of an express action on the Platform or in writing. The general provisions of these Terms, including §12 and §16, apply to such services.

6. Expedited Filing of the Registration (Alta) Application: Procedure and Deadline (48-Business-Hour SLA)

6.1 Calculation of the Period

The 48-business-hour period is calculated from the moment at which the following three conditions are all met: the User has uploaded the complete set of required documents (§5.3), has signed all required consents and mandates, and payment has been made. Business hours are those between 9:00 and 18:00, Madrid time, on business days from Monday to Friday, excluding Spanish national holidays and the official holidays of the Comunitat Valenciana.

6.2 Moment of Performance

The deadline is deemed met at the moment the application is filed with the competent bodies (AEAT and TGSS). The processing times of those bodies do not form part of the service performance period and are beyond Reglapp’s control.

6.3 Suspension of the Period

The running of the period is suspended during the issuance of the electronic certificate by the partner certification service provider; for as long as the User’s in-person appearance for identification purposes is required (§6.4); during the handling of requests from the competent bodies or the correction and supplementation of documents provided by the User; during outages of the electronic systems of the competent bodies, including the CIRCE system, and of the technology providers; and between the 25th day of each month and the 5th day of the following month, the period during which the replacement of the previously designated professional in the Social Security system is technically not carried out (§5.9).

6.4 In-Person Appearance

The User is informed that the issuance of the qualified electronic certificate may require their in-person appearance before the competent Spanish public bodies for identification purposes; such an appearance does not constitute a delay attributable to Reglapp.

6.5 Consequences of Missing the Deadline

If the deadline is missed for reasons attributable to Reglapp, the User’s application will be processed with maximum priority until it is filed, without any monetary compensation being paid for the delay. This clause does not limit the mandatory rights granted to consumers by applicable law and applies equally to the deadlines provided for in §6-bis.

6-bis. Deadlines for the Provision of Other Services

Reglapp undertakes to observe the following deadlines:

• — filing of tax returns: within the period established by the applicable tax regulations for the corresponding modelo and period;
• — filing of applications in immigration matters (§5.11, §5.12, §5.13): within the period established by the applicable regulations for the corresponding procedure, provided that the User has met the deadlines for providing documents;
• — holding the immigration consultation (§5.14): in the slot agreed with the User and booked in accordance with §5.5;
• — processing the registration (alta) of a new employee: 2 business days from the request, provided that it is received before 15:00;
• — delivery of payslips: on the 25th day of the current month;
• — preparation of documentation relating to dismissals, temporary incapacity and holidays: 2 business days from the request, provided that it is received before 15:00;
• — holding the consultation with a lawyer in the event of a mediation procedure: within a maximum of two weeks from the request;
• — filing of a standalone modification of modelo 036 for registration with the ROI: up to 30 business days from the date of filing with the AEAT.

The deadlines are calculated from the moment the User has provided the complete set of required information and documents, and are suspended for the reasons set out in §6.3. The consequences of missing them are governed by §6.5.

7. Social Security Contributions and Bank Account

7.1 The First Three Months (Express Service)

Reglapp may pay the User’s autónomo contributions for the first three months from its own bank account, either as part of the service under §5.3 or as a standalone service.

The amount corresponding to three months of contributions is charged at the time the order is placed, plus the applicable VAT. The amount of the contribution is set by the State and may change; the amount in force at the time of the charge applies, and the exact amount payable is displayed to the User before the order is confirmed and is shown on the invoice. Where the service is ordered on a standalone basis, a fee of 100 € plus VAT applies in addition.

7.2 Obligation to Provide a Bank Account

No later than the end of the third month from the date of alta, the User must upload to the personal account a certificate of ownership of a bank account with one of the supported banks, the current list of which is available in the personal account, in order to transfer the direct debit of the contributions to the User’s account.

7.3 Consequences of Failing to Provide the Account

If the obligation under §7.2 is not fulfilled, Reglapp may withdraw the direct debit from its own account, after which payment of the contributions becomes the User’s direct obligation. The User accepts that this may entail the loss of the reduced rate, with application of the full contribution, which is substantially higher than the reduced one, as well as the accrual of surcharges and additional payments by the TGSS, for which the User will be liable. Amounts paid by Reglapp on the User’s behalf and not reimbursed by the User constitute a debt of the User in accordance with §15.

7.4 Filing of the Application Within the Subscription

Where the registration (alta) application is filed within the subscription (§5.2), Reglapp does not advance the contributions: the User provides their Spanish bank account before the application is filed, and the contributions are direct-debited from the User’s account from the moment of alta.

8. Electronic Certificate and Representation before Public Authorities

8.1 Issuance

The qualified electronic certificate is issued through the qualified trust service provider Uanataca. Reglapp may replace the certification service provider with another accredited qualified provider where necessary for the continuity or quality of the service; the User is informed of the provider issuing the certificate before placing the order and, within a reasonable period, of any replacement.

The User consents to the disclosure to the certification service provider of the data necessary for the issuance of the certificate. The User's identification is carried out by the certification service provider in accordance with its own procedure, by means of video identification or in-person appearance (§6.4). Issuance timeframes are determined by the certification service provider and the competent authorities and are beyond Reglapp's control.

8.2 Mandate to Use the User's Certificate

For the provision of the services that require the filing of applications, returns and documents on the User's behalf, and for the performance of the actions provided for in §8.6, the User grants Reglapp a written mandate to use their qualified electronic certificate. The mandate is limited exclusively to the preparation, signing and filing of documents on the User's behalf within the scope of the contracted services. The mandate form is available at /poder-certificado and is signed during the ordering process.

8.3 Custody, Security and Conditions of Use of the Certificate

The certificate and the means of accessing it are kept in a secure, encrypted environment. Access is restricted to authorised personnel, and every use is logged.

If, for the provision of the services, the User uploads the certificate file and its password to the Platform, the User expressly authorises Reglapp to keep and use them exclusively within the limits of the mandate in §8.2 and to the extent necessary for the contracted services. The User confirms that they are aware of the conditions of use of the certificate established by the certification service provider and that they provide access of their own choice. The User may at any time revoke the mandate and require the deletion of the uploaded data in accordance with §8.4.

8.4 Revocation of the Mandate and Termination of the Contract

The User may revoke the mandate at any time by writing to hello@reglapp.com. Revocation makes it impossible to provide the services that require the filing of documents on the User's behalf through that mechanism, including VERI*FACTU mode (§9). Upon termination of the contract, Reglapp will cease using the certificate, delete the uploaded means of access and, at the User's request, assist with the revocation of the certificate with the certification service provider.

The User must immediately notify Reglapp of the revocation, cancellation or expiry of their certificate.

8.5 Mechanisms for Filing Documents on the User's Behalf

ARTSOFT SIEM, S.L.U. holds the status of social collaborator (colaborador social) of the AEAT under Art. 92 of Ley 58/2003, General Tributaria, as well as the status of authorised user of the RED System (Sistema RED) of the General Treasury of the Social Security (TGSS).

The User's applications, returns and documents are filed on their behalf through one of the following mechanisms, depending on the type of service and the User's choice:

(a) Application for autónomo registration (alta) through the CIRCE system. Filing is carried out by means of the Single Electronic Document (Documento Único Electrónico, DUE), which, in a single filing, processes the census registration with the AEAT and the registration in the RETA with the TGSS. Filing is made through an Entrepreneur Service Point (Punto de Atención al Emprendedor, PAE) integrated into the CIRCE network; PAE status is held by ARTSOFT SIEM, S.L.U. or by a collaborator engaged by Reglapp, of which the User is informed before placing the order. The User authorises Reglapp and the relevant PAE to complete and file the DUE on their behalf and consents to the disclosure to the competent authorities, through the CIRCE system, of the data necessary for the filing. The rules governing the use of the DUE for the registration of sole traders (empresarios individuales) are laid down in Real Decreto 368/2010 and Ley 14/2013.

(b) Tax returns and documents: with the AEAT, within the framework of social collaborator status.

(c) Applications and actions before the TGSS, including employment-related actions and subsequent amendments: through the RED System, within the framework of the authorisation held by ARTSOFT SIEM, S.L.U.

(d) At the User's request, by means of their own qualified electronic certificate, by virtue of the mandate in §8.2. This mechanism applies, among other things, to the application for autónomo registration, in place of mechanism (a).

(e) Immigration applications (§5.11, §5.12, §5.13): these are filed by the assigned Professional in accordance with the procedure established by the competent authority for each procedure, by means of the User's certificate by virtue of the mandate in §8.2 or by means of a separately formalised representation, of which the User is informed before placing the order.

The User chooses the mechanism for filing the registration application — (a) or (d) — when placing the order; the choice is recorded in the personal account. If the User expresses no preference, mechanism (a) applies. The mechanism may be changed before filing at the User's request. The choice of mechanism does not affect the price of the service or its delivery timeframe.

Actions requiring professional qualification are performed by the Professionals assigned in accordance with §4; Reglapp's contribution is determined in accordance with §3.2.

When contracting an autónomo management plan, or when activating the corresponding free trial period, the User gives their express consent — by means of a specific and separate action on the Platform, not included by default in the general acceptance of these Terms — for Reglapp, itself as regards the technical and organisational part and with the involvement of the Professionals assigned in accordance with §4 as regards the part requiring professional qualification, to prepare, technically sign and file on the User's behalf, through the mechanisms indicated in this section, including the DUE through the CIRCE system, the tax returns, applications and documents corresponding to the contracted service.

The mechanisms provided for in this section apply to the filing of tax returns and applications and do not apply to the submission of invoicing records in VERI*FACTU mode, which is governed by §8.6 and §9.

In any event, and regardless of the mechanism used, the User remains responsible for the accuracy and truthfulness of the data and documents on which the returns and applications filed on their behalf are based.

8.6 Representation before the AEAT for the Submission of Invoicing Records

The submission of invoicing records in VERI*FACTU mode (§9) is carried out under the User's own NIF through the certified technology component Verifacti, operated by Bilbabit, S.L. (hereinafter, the “Technology Provider”).

To activate this mode, a separate document granting representation in respect of the User's NIF is formalised, in which the Technology Provider is named as representative. Reglapp is not a party to that document: its role is limited to the technical preparation and the signing of the document on the User's behalf by virtue of the mandate in §8.2.

By contracting the subscription and granting the mandate in §8.2, the User instructs Reglapp to carry out on their behalf the actions necessary to formalise that representation and consents to the granting of representation to the Technology Provider to the extent necessary for the submission of invoicing records to the AEAT. No additional action is required from the User beyond providing the certificate and the mandate in §8.2.

The representation is limited to the submission of invoicing records and does not extend to the filing of tax returns, which is carried out through the mechanisms in §8.5. The User may revoke the representation in accordance with §8.4; revocation ends the ability to issue invoices in VERI*FACTU mode.

The conditions of the processing of personal data by the Technology Provider are set out in the Privacy Policy.

9. Electronic Invoicing and VERI*FACTU

All subscription plans allow the generation of invoices compliant with the requirements of Ley 11/2021, Real Decreto 1007/2023 and Orden HAC/1177/2024 (VERI*FACTU). The generation of invoicing records and their submission to the AEAT are carried out using the certified technology component Verifacti (Bilbabit, S.L.) under the conditions of §8.6.

By choosing VERI*FACTU mode, the User instructs Reglapp to generate the invoicing records and to ensure their submission to the AEAT. The User remains the issuer of their invoices and is responsible for the truthfulness of their content.

Until the date on which the use of the VERI*FACTU system becomes mandatory for the User under applicable law, the User freely and knowingly chooses whether to issue their invoices in VERI*FACTU mode — with invoicing records submitted to the AEAT and a QR code — or without it.

VERI*FACTU mode applies to an invoice if, at the time it is issued, the User has provided their electronic certificate and the representation granted on its basis (§8.6) has obtained the confirmation necessary for the submission of invoicing records, in accordance with the procedure established by the AEAT and the Technology Provider. In all other cases — including the period during which the representation is being processed and after the User deletes the certificate — the invoice is issued in ordinary mode and is not submitted to the AEAT. The mode is determined at the time of issue and does not change afterwards. The mode applied is shown in the personal account.

From the date on which VERI*FACTU becomes mandatory, Reglapp will stop issuing invoices outside that mode. Reglapp may stop issuing invoices outside VERI*FACTU mode before that date, giving the User at least 30 days' notice in accordance with §21.

The Responsible Declaration (Declaración Responsable) is published at /verifactu.

10. Tax Returns: Procedure and Deadlines

10.1

The preparation and filing of returns (modelos 130, 303, 347, 349 and 390, and, in the Pro plan, also modelos 111 and 115) are conditional on the User having uploaded to the personal account all invoices and documents for the relevant period no later than the 5th day of the month in which the return is filed, and on the User having provided the amount of social security contributions paid in the reference period and of any penalties accrued on them, where Reglapp does not obtain that information automatically.

Additional conditions apply to certain returns: modelo 390 is filed once the four modelo 303 returns for the year have been filed; modelo 347 is filed once the complete set of invoices for the year is available and covers counterparties whose volume of transactions exceeds the legally established threshold; modelo 111 is filed once the payslips, or the payslip summary, of each employee for the quarter are available; modelo 115 is filed once the rental invoices for each month of the quarter and the landlord's complete details are available.

Annual tax returns are not filed where the User joined the management service after 1 November of the tax year and the amount of their invoices for that year exceeds 10,000 €. In that case, the preparation of the annual returns may be contracted as an Additional Service (§10-bis).

10.2

If documents are uploaded after the deadline indicated in §10.1, Reglapp will use reasonable efforts to file on time but does not guarantee it. Surcharges, interest and penalties arising from the User's late or incomplete provision of data are borne by the User. Where the upload is complete and timely, the guarantee in §16.1-bis applies.

If an incorrect application of the VAT (IVA) rate is detected in invoices issued by the User, Reglapp will notify the User through the Platform chat, and the User must cancel the incorrect invoice and issue a new one.

10.3 Absence of Overdue Debt as a Condition for Filing

Without prejudice to §10.1, the preparation and filing of a specific tax return requires that the User has no overdue debt, meaning amounts of the subscription or of Additional Services (§10-bis) not paid by their due date and relating to the services necessary for that return.

Reglapp will notify the User, reasonably in advance of the applicable tax deadline, of the amount owed and will grant a remedy period of 5 calendar days. The User may avoid the suspension by paying the debt at any time before the suspension takes effect. If, once that period has elapsed, the debt has not been settled, Reglapp may suspend the preparation of the return in question.

Reglapp may not rely on such suspension where the delay in settlement is attributable to an error of its own or of the assigned Professional. Reglapp will incur no liability for failure to meet the tax deadline resulting from the suspension, provided that notice of the debt was sent within the period provided for in this section and the User had a real opportunity to settle it.

10-bis. Additional Services

10-bis.1 Scope. Where the User has administrative, tax or accounting irregularities or non-compliance from previous periods that require additional work by a Professional, prevent the normal provision of the contracted services, require the filing of supplementary returns, require a response to a request from the tax authorities or require the correction or reconstruction of the User's tax history, Reglapp may offer that work as “Additional Services”, performed by the Professional assigned in accordance with §4. The following also constitute Additional Services: employment and payroll management for the second and each subsequent employee (§5.9), consultations exceeding the limits of §5.5, §5.14 and §16-bis, and the preparation of annual returns in the case provided for in the last paragraph of §10.1.

10-bis.2 Information and acceptance. Reglapp informs the User of the scope and cost of the Additional Service before starting it and obtains the User's express acceptance on the Platform.

10-bis.3 Urgent work. Where the work is strictly necessary to avoid missing a mandatory deadline before the AEAT, the TGSS or the competent immigration authority, and it is not possible to obtain prior acceptance in the time available without creating a risk for the User, Reglapp may start the work while simultaneously informing the User.

Remuneration for such work will accrue only where one of the following two grounds applies: (a) the User's prior framework consent, given by means of a specific and separate action when taking out the subscription, within the limits established in this section; or (b) the User's subsequent express acceptance. In the absence of either of these grounds, the work will be deemed to have been provided free of charge and will not be subject to payment.

The cost is determined in accordance with the current Additional Services price list published on the Platform; if the specific work is not included in that price list, its cost may not exceed 300 € or 200% of the monthly fee of the User's plan, whichever is lower, unless the User has expressly accepted a higher quote. The User may request a review of the charge within 7 calendar days of receiving the invoice.

10-bis.4 Refusal. If the User refuses an Additional Service outside the case of urgency, Reglapp may, after giving notice, suspend the services directly affected by the unresolved irregularity, without affecting unrelated services.

10-bis.5 Immediate performance and withdrawal. Where the User expressly requests that the provision of the Additional Service begin before the applicable statutory withdrawal period has elapsed and expressly acknowledges that this entails the loss of that right under the terms of §12.3, the same regime as provided for the subscription in §12 applies. In the absence of such consent, the Additional Service is subject to the ordinary withdrawal period.

10-bis.6 Third-party costs. Penalties, surcharges, tax debts and payments to public authorities relating to periods or situations not attributable to Reglapp are in all cases borne by the User and do not in themselves give rise to the right to the guarantee in §16.1-bis.

10-bis.7 Price list. The current list of standard Additional Services and their cost is published on the Platform (in the personal account or on the services page) and, in any event, is communicated to the User before acceptance in accordance with §10-bis.2. Changes to that price list are made in accordance with §11.3.

11. Subscriptions: Activation, Cancellation and Price Changes

11.1

The Basic or Pro subscription is activated at the time of payment and renews automatically every calendar month on the date corresponding to that of the first charge, until it is cancelled by the User.

11.2 Cancellation

The User may cancel the subscription at any time in the “Subscription” section of the personal account. Cancellation is free of charge and is carried out in a single click, in accordance with Art. 21.4 TRLGDCU. After cancellation:

• — the User retains access to the paid features until the end of the paid period and no further charges are made;
• — where an annual subscription is cancelled before the end of the paid year, access is retained until the end of that year and the amount already paid is not refunded pro rata, without prejudice to the statutory right of withdrawal provided for in §12;
• — the annual tax returns for the financial year during which the subscription was continuously active are also filed after the cancellation of the subscription, provided that the User has provided all the necessary documents within the deadlines set out in §10.1. In all other cases, the preparation of the annual returns may be contracted as an Additional Service (§10-bis);
• — the cancellation of the subscription does not affect paid one-off services, the provision of which continues under the agreed conditions.

The consequences of cancelling the subscription with regard to the guarantee covering penalties are set out in §16.1-bis.

11.3 Price Changes

Reglapp may change subscription prices, as well as the fees for Additional Services, one-off services and services paid per employee (§5.9), with at least 30 days’ prior notice by email. The User may accept the change by continuing to use the relevant service, or cancel the subscription or waive the relevant service without penalty before the new price takes effect. A price change does not affect orders for one-off services already placed and paid for.

12. Right of Withdrawal

12.1 Period and Form

A User who is a consumer has a period of 14 calendar days from the conclusion of the contract to withdraw from it without stating reasons, save in the cases provided for in §12.3. Withdrawal is exercised by notice to hello@reglapp.com or by using the model form available at /desistimiento. Where the User has given consent to the immediate commencement of performance in accordance with §12.3, a withdrawal exercised before the service has been fully performed is governed by §12.4.

12.2 Consequences of Withdrawal

Reglapp will refund the payments received within no more than 14 days of receipt of the withdrawal notice, using the same payment method used by the User.

12.3 Immediate Commencement of Performance

In accordance with Art. 103.a TRLGDCU, the right of withdrawal does not apply where the following circumstances concur: the User has given express prior consent, by means of a box that is not pre-ticked at the time of payment, to the immediate commencement of the performance of the service before the expiry of the 14-day period; the User has expressly acknowledged that, as a result, they lose their right of withdrawal once the service has been fully performed; and Reglapp has provided the User with confirmation of the contract. Reglapp confirms such consent by email after payment is completed.

For the purposes of this section, in the case of subscriptions, the service corresponding to each paid billing period shall be deemed fully performed upon the expiry of that period.

The consent provided for in this section is obtained when placing the order for services whose provision begins immediately after payment — in particular, subscriptions, urgent services and immigration services subject to a deadline set by the competent authority (§5.11, §5.12 and §5.13); the box is not pre-ticked and the consequences of giving consent are explained to the User before payment. A User who does not wish to give such consent may place the order with deferred commencement of performance by contacting hello@reglapp.com; in that case, the provision of the service begins after the expiry of the 14-day period and the right of withdrawal is retained in full. Where the nature of the service does not allow deferred commencement because of the deadline set by the competent authority, Reglapp will inform the User of this before payment.

Reglapp records the fact, date and time of the giving or withholding of consent and reflects them in the confirmation of the contract sent to the User by email.

12.4 Partial Performance

If a User who retains the right of withdrawal exercises it after performance has begun of a service expressly requested to commence within the withdrawal period, the User shall pay for the part of the service proportional to what was actually provided up to the moment of withdrawal, in accordance with Art. 108.3 TRLGDCU.

13. Identity Verification (KYC) and Restrictions

13.1

The provision of the services is conditional upon the User passing the identity verification (KYC), which is carried out at registration, for all Users, through the provider Sum and Substance Ltd. (Sumsub). Reglapp may request additional documentation and information, and may refuse or suspend the provision of the services if the verification is not passed or a match with sanctions lists is detected.

13.2

The User represents that they are not included in the sanctions lists of the European Union or the UN, or in other applicable sanctions lists, and that they do not use the Platform to circumvent restrictive measures, launder money, finance terrorism or for other unlawful purposes. Breach of these representations constitutes grounds for immediate suspension of the account (§19) and, where required by law, for notification to the competent authorities.

14. Obligations of the User

The User undertakes to:

• — be at least 18 years of age and have full legal capacity;
• — provide true, complete and up-to-date information;
• — not submit forged or altered documentation or documentation belonging to third parties;
• — not use the Platform for fraudulent or unlawful purposes as set out in §13.2;
• — safeguard their access credentials and report immediately any unauthorised access;
• — cooperate with Reglapp and with the designated Professionals, providing the necessary documentation and information within a reasonable time, including the deadlines in §7.2, §10, §5.12 and §5.13, compliance with the deadlines in §7.2 and §10 being a condition of the guarantee in §16.1-bis;
• — provide the amount of the social security contributions paid in the reference period and of the penalties accrued on them, where Reglapp does not obtain that information automatically;
• — provide the employer’s Contribution Account Code (Código de Cuenta de Cotización, CCC), if at the time of joining the Platform they already have employees;
• — provide the full details of the landlord (full name, NIE, address of actual residence), if the filing of modelo 115 has been contracted;
• — cancel an invoice issued in error and issue a new one at the reasoned request of the designated Professional (§10.2);
• — notify Reglapp immediately of the revocation, cancellation or expiry of their electronic certificate (§8.4), as well as of any change in their immigration status, if they have contracted the services in §5.11, §5.12 or §5.13;
• — ensure that there is a legal basis for disclosing to Reglapp personal data of third parties — in particular of employees and landlords — and inform those persons of such disclosure to the extent required by applicable law;
• — keep the contact and bank details registered in their account up to date.

15. Payment, Debts and SEPA Direct Debits

15.1 SEPA Mandate

When contracting a service, the User grants Reglapp a SEPA direct debit mandate over the bank account specified by the User, for the collection of the amounts due under the contract. The mandate form is available at /sepa-mandato and is signed during the ordering process.

15.2 Scope of Collection

The mandate and the other enabled payment methods allow Reglapp to collect: the subscription; Additional Services accepted or invoiced in accordance with §10-bis; one-off services contracted by the User; the fee for the employment and payroll management of additional employees (§5.9); amounts advanced by Reglapp on the User’s behalf, in particular the social security contributions under §7.1 to the extent not reimbursed; and any other amount duly accrued under these Terms and previously notified to the User by means of an invoice or supporting document available in the personal account. Debits under the SEPA mandate are made within the limits provided for in the User’s current mandate.

15.3 Order of Collection and Retries

Where collection through the main payment method is not possible, Reglapp may retry the collection on the following days and, where appropriate, resort to SEPA direct debit under the current mandate.

Reglapp may set off mutual claims of the same nature, provided that the User’s debt subject to set-off is undisputed or has been acknowledged by the User, and subject to notifying the User at least 10 calendar days in advance. This section does not affect the User’s right to dispute the charge.

15.4 Notification and Late Payment

The User is notified of each debit under the mandate at least 2 business days in advance. The mandate may be revoked by contacting hello@reglapp.com, without this extinguishing the User’s payment obligation. The debt may be collected by charging the linked payment method or by SEPA debit, by issuing an invoice with a 14-day payment term or, as a last resort, by court proceedings. In the event of non-payment, Reglapp may suspend the provision of the services in accordance with §19.

16. Liability of Reglapp

16.1 Scope

Reglapp is liable to the User for the functional availability of the website and the Platform; for the operation of the AI assistant in accordance with its informational nature; for the secure safekeeping of documentation and electronic certificates; for the organisation and provision of the contracted administrative services with due professional diligence, including the selection, instruction and supervision of the designated Professionals and their actions; and for the operation of the Platform’s internal communication mechanisms.

16.1-bis Guarantee Covering Penalties

Conditions of the guarantee. The guarantee provided for in this section is granted where the following conditions are met cumulatively:

• — (a) the User’s subscription was active throughout the entire period to which the amount imposed relates, and the services corresponding to that period were actually provided by Reglapp;
• — (b) the User’s subscription is active and paid without delay at the time the notification from the competent authority is received and at the time the refund is requested;
• — (c) the User has no outstanding overdue monetary obligations to Reglapp, including the overdue debt under §10.3;
• — (d) the User has provided through the Platform all the necessary information and documentation, complete and accurate, within the deadlines set out in §7.2 and §10.

Content of the guarantee. Where those conditions are met, if the competent tax authority or the Social Security imposes on the User a penalty, a surcharge (recargo) or late-payment interest because of an error by Reglapp or by the designated Professional — in particular, the filing of a return after the statutory deadline or with incorrect data — Reglapp will assume that penalty, surcharge or interest.

Refund procedure. The refund is made, at Reglapp’s option, by paying the amount on the User’s behalf or by refunding the amount paid by the User, within 15 business days of receipt of the authority’s notification, which the User must forward to Reglapp within 5 business days of receiving it, without obstructing the submission of representations (alegaciones) or an appeal that may annul or reduce the penalty.

The guarantee shall not apply where the invoices or documents for the period were uploaded after the deadline in §10.1 or contain incorrect or incomplete data; where the User has not provided the bank account under §7.2 or has not maintained a sufficient balance in it; where the amount imposed corresponds to the cases in §16.2; where the User has, on their own and outside the Platform, filed or amended a document that affected the outcome; or where the User has not forwarded the authority’s notification within the stated period, thereby preventing or formally frustrating the filing of the challenge.

Scope of coverage. The guarantee covers only the penalty, the surcharge and the interest, and not the tax or contribution itself, which the User owed in any event, nor loss of profit. The guarantee does not extend to immigration procedures (§5.11–§5.14) or to decisions on the merits by the competent authorities. The limit in §16.3 does not apply to payments arising from this guarantee.

Relationship with the User’s rights. This guarantee constitutes an additional voluntary obligation of Reglapp and is granted in addition to the mandatory rights of the consumer. Failure to meet the conditions of this guarantee does not affect the User’s rights arising from §16.1 and from the mandatory provisions of applicable law, which may be exercised independently of this guarantee.

16.2 Exclusions

Without prejudice to the guarantee in §16.1-bis, Reglapp is not liable for the outcome of administrative, tax or immigration procedures whose result depends on the decision of the competent authority, including the refusal or delay of the registration as autónomo (§5.2, §5.3, §5.11), the refusal of registration in the ROI by the AEAT (§5.10), a decision terminating the residence authorisation (§5.11), the refusal to renew the residence authorisation (§5.12) and the refusal to modify it (§5.13); for the processing times of the competent authorities and incidents affecting their electronic systems, including the unavailability of or incidents affecting the CIRCE system; for the time taken by the certification service provider to issue the electronic certificate, or for the actions and incidents of the Technology Provider (§8.6) beyond Reglapp’s reasonable control; for errors or omissions of the AI chat, which is informational in nature in accordance with §3.4, or for decisions taken by the User on that basis without consulting a Professional; for the consequences of the User providing false, incomplete, late or concealed information or documentation, including those arising under §7.3, §10, §5.12 and §5.13; for the User’s failure to meet the substantive requirements of the grounds on which the renewal or modification of the residence authorisation is applied for; for the User’s own tax debts or for breaches prior to contracting the services; for the User’s refusal of an Additional Service that is necessary under §10-bis; for the impossibility of contacting the User due to out-of-date contact details; for the content of the invoices issued by the User through the Platform; for the consequences of the revocation, cancellation or expiry of the User’s certificate that the User has not notified in accordance with §14; or for cases of force majeure and incidents of external providers beyond Reglapp’s reasonable control.

16.3 Limitation of Liability

Without prejudice to the mandatory rights of the consumer, Reglapp’s total liability to the User for any claim arising from these Terms is limited to the amount paid by the User to Reglapp during the 12 months preceding the event giving rise to the claim. The limit shall not apply in cases of wilful misconduct or gross negligence on the part of Reglapp, or with respect to rights that cannot be limited by law.

16.4 Insurance

Reglapp holds a professional civil liability insurance policy in force covering the services provided under these Terms, the details of which may be provided to any User who requests them at hello@reglapp.com.

16-bis. Legal Assistance

16-bis.1 Tax audits. A User with an active and uninterrupted subscription of at least three months is entitled to the assistance of a lawyer collaborating with Reglapp when the AEAT initiates a limited review (comprobación limitada), a data verification (verificación de datos), an inspection or a request for information relating to a period during which the User was subscribed and falling within the scope of the contracted services.

The assistance comprises the analysis of the notification received, the corresponding advice and the preparation of representations (alegaciones) in the administrative proceedings, up to a maximum of 4 hours of the collaborating lawyer’s work per procedure and 8 hours per calendar year.

16-bis.2 Employment mediation. A User to whom the employment and payroll management service (§5.9) is provided is entitled to one consultation with a lawyer of up to 45 minutes per calendar year in the event of mediation proceedings brought by an employee. The consultation takes place within a maximum of two weeks of the request.

16-bis.3 Relationship between the limits. The limits in §16-bis.1 and §16-bis.2 are independent and are not aggregated with each other.

16-bis.4 Not included. Representation in court, economic-administrative claims (reclamaciones económico-administrativas), fees and external expert reports, as well as work exceeding the stated limits. Support in immigration procedures is not covered by this section and is provided as separate services (§5.11–§5.14). The foregoing may be contracted as an Additional Service in accordance with §10-bis on preferential terms for subscribers.

16-bis.5 Mixed period. Where the procedure relates to a period partly prior to the User joining Reglapp, the included assistance is limited to the part of the period corresponding to the actual provision of services by Reglapp.

16-bis.6 After cancellation of the subscription. If the subscription was cancelled before the procedure began, but the procedure relates to a period during which the User was subscribed, the right to assistance is retained for 12 months from the date of cancellation, under the same conditions and with the same limits.

16-bis.7. This right does not constitute a guarantee of the outcome of the procedure, nor does it replace the guarantee covering penalties in §16.1-bis, with which it is compatible and cumulative where the requirements of both are met.

17. Artificial Intelligence

Reglapp does not take decisions producing legal effects or similarly significant effects for the User based solely on automated processing, in accordance with Art. 22 GDPR: every binding professional action is reviewed by a person. In accordance with Art. 50 of Regulation (EU) 2024/1689, the User is informed that they are interacting with an AI system. The AI assistant is an auxiliary tool of an informational nature, whose answers may contain errors and which does not replace the gestor, the lawyer or the immigration specialist; complex or case-specific questions may be referred to the designated Professional. The User should not take significant tax, legal or immigration decisions based solely on the answers of the AI assistant, which in no case guarantee the outcome of an administrative, tax or immigration procedure. The content of AI chat sessions may be processed by language model providers, as detailed in the Privacy Policy (/privacy).

18. Intellectual Property

All content of the Platform, including texts, graphics, software, trademark and design, is the property of ARTSOFT SIEM, S.L.U. or its licensors. Access to the Platform does not confer on the User any rights to such content beyond those strictly necessary for authorised use. Content generated by the User, including uploaded documents, issued invoices and messages, remains the property of the User; the User grants Reglapp a limited, non-exclusive, royalty-free and revocable licence to process it to the extent necessary for the provision of the services.

19. Suspension and Termination

19.1

Reglapp may suspend or cancel the User’s account in the event of a serious breach of these Terms, the provision of false information or forged documentation, failure to pass the KYC verification or breach of the representations in §13.2, unlawful use of the Platform or non-payment of the amounts due. Except in cases of manifest fraud or where required by law, Reglapp will notify the User of the reasons and grant them a reasonable period to make representations.

19.2

The User may close their account at any time. After closure, Reglapp will delete the personal data in accordance with the Privacy Policy and the legally required retention periods, and will cease using the electronic certificate in accordance with §8.4.

20. Mechanisms under Regulation (EU) 2022/2065 (DSA)

Any person may report allegedly illegal content to legal@reglapp.com, to which Reglapp will provide a reasoned response. The User may challenge decisions on moderation, suspension or cancellation of the account by contacting legal@reglapp.com; the complaint will be resolved within a maximum of 5 business days. The User may also apply to a certified out-of-court dispute settlement body, as well as to the consumer protection authorities of their place of residence.

21. Amendment of the Terms

Reglapp may amend these Terms for legal or technical reasons or reasons relating to the provision of the services. Amendments affecting the User’s rights will be notified 30 days in advance by email, and a User who does not accept them may close their account without penalty before they take effect. Amendments do not apply to the period already paid by the User at the time of notification — including, where applicable, the annual period already paid in accordance with §5.1-bis — which continues to be governed by these Terms in the version in force at the time of payment, unless a mandatory provision requires their immediate application. Amendments shall in no case affect the mandatory rights of the consumer.

22. Support

Support is available at hello@reglapp.com and at +34 655 707 811. The chat with the gestor, for subscribers, is available on business days from 8:00 to 20:00. Enquiries are answered within a maximum of 5 business days, and formal complaints within a maximum of 5 business days, extendable to 30 days in complex cases.

23. Personal Data and Cookies

The processing of the User’s personal data is governed by the Privacy Policy (/privacy), and the use of cookies by the Cookie Policy (/cookies).

Where, in the context of the contracted services, the User discloses to Reglapp personal data of third parties — in particular, data of employees (§5.9), of landlords (§10.1) or of family members whose data are included in an immigration application (§5.11–§5.13) — the User shall be the controller with respect to such data, and Reglapp shall act as processor, processing such data solely on the documented instructions of the User and to the extent necessary for the provision of the contracted services. The conditions of such processing, including the categories of data, the retention periods, the security measures and the list of sub-processors, are set out in the section “Third-party data provided by the User” of the Privacy Policy.

The User warrants that there is a legal basis for the disclosure of such data and that the data subjects have been informed to the extent required by applicable law (§14).

24. Electronic Communications

Communication between Reglapp and the User takes place by email to the address registered in the account or by means of notifications on the Platform. The User is obliged to keep their contact information up to date.

25. Governing Law and Jurisdiction

These Terms are governed by Spanish law. Disputes shall be submitted to the Courts and Tribunals of Valencia, without prejudice to the mandatory jurisdiction rules recognised in favour of consumers, in particular their right to bring proceedings before the courts of their place of residence.

26. Languages

These Terms are published in Spanish, English and Russian. In the event of any discrepancy between the language versions, the Spanish version shall prevail. For Platform language settings for which no translation of the Terms has been published, the English version will be displayed.

27. Severability

If any clause of these Terms is declared null and void or unenforceable, the remaining clauses shall remain valid.