Legal
Right of Withdrawal and Withdrawal FormDesistimiento
Last updated: Version 3.1 — 15/10/2026
Previous version: 3.0 — 17/07/2026. For Users who contracted before 15/10/2026 it continues to apply until 14/11/2026. Read version 3.0
Your Right of Withdrawal
If you are a consumer, you have the right to withdraw from your contract with Reglapp without giving any reason within 14 calendar days from the date of its conclusion (Art. 102 et seq. TRLGDCU — Real Decreto Legislativo 1/2007).
Important: if, when placing your order, you gave your express consent to the immediate commencement of the service and acknowledged that you would lose your right of withdrawal once the service had been fully performed (Art. 103.a TRLGDCU), the right of withdrawal ceases to apply from the moment the service has been fully performed. For subscriptions, the service is deemed fully performed at the end of each paid billing period. If, at the time of withdrawal, the service commenced at your express request has been only partially performed, you shall pay a proportionate part of the service provided (Art. 108.3 TRLGDCU); the remainder is refunded. If you do not wish to give that consent, you may place the order with a deferred start of the service by writing to hello@reglapp.com: in that case the service will begin once the 14 days have elapsed and your right of withdrawal will remain intact.
How to Withdraw from the Contract
Send an unequivocal statement of withdrawal by any of the following means:
- by email: hello@reglapp.com;
- via your personal account (the "Subscription" section);
- using the form below (its use is not mandatory).
The deadline is deemed to have been met if the notice is sent before the 14-day period expires.
Refunds
We will refund the payments received from you (less the proportionate payment for the partially provided service, where applicable) no later than 14 calendar days from receipt of your notice, using the same means of payment that you used, with no refund fees.
Model Withdrawal Form
(complete and return this form only if you wish to withdraw from the contract)
To: ARTSOFT SIEM, S.L.U. (Reglapp), Calle Xabia, Núm. 9, Planta 5, Puerta 10, 46010 València (Valencia), Spain; email: hello@reglapp.com
I hereby give notice that I withdraw from my contract for the provision of the following service:
- Description of the service: [service description]
- Date of order: [DD / MM / YYYY]
- Name and surname of the consumer: [name and surname]
- Address of the consumer: [address]
- Email specified in the Reglapp account: [email]
- Signature of the consumer (only if this form is submitted on paper): [signature]
- Date: [DD / MM / YYYY]
Upon receipt of the form, we will acknowledge receipt of your withdrawal by email without delay.