Terms and ConditionsTérminos y Condiciones

2. Object and acceptance

These Terms and Conditions ("T&C") govern the contractual relationship between Reglapp and the user ("the User") who accesses the Platform or contracts any of its services. Acceptance is given by checking the corresponding box at registration and/or contracting.

The T&C, together with the Legal Notice, the Privacy Policy and the Cookies Policy, constitute the conditions applicable to the use of the Platform.

3. Nature of the service provided by Reglapp

3.1 Platform service

Reglapp exclusively provides a digital technology platform service comprising:

• a): Access to an artificial intelligence assistant ("AI-chat") of an informational nature;
• b): Secure storage of the User's personal documentation in the "My Data" area;
• c): Search, assignment and coordination with independent licensed professionals (gestores administrativos, lawyers or other authorized professionals) for the provision of professional services contracted by the User in immigration, tax and administrative management in Spain;
• d): Complementary tracking, communication and document management functionalities.

3.2 What Reglapp does not provide directly

Reglapp does not directly provide legal, tax, gestoría administrativa, professional advisory or filing services before public bodies. These services are provided directly by the assigned independent licensed professional, under their own professional license, with their corresponding professional civil liability insurance, in accordance with applicable bar association rules.

3.3 Invoicing concept

Invoices issued by Reglapp to the User shall have as exclusive concept:

"Reglapp platform service for searching and coordinating an independent licensed professional, including access to AI assistant and document storage".

3.4 Artificial intelligence assistant

The User is expressly informed that they are interacting with an artificial intelligence system. The AI-chat is for informational purposes only. Its responses may contain errors, omissions or outdated information and do not constitute legal, tax or professional advice. For binding professional advice, the User must rely on the assigned licensed professional.

4. Independent licensed professionals

4.1 Nature of the relationship

The licensed professionals who provide professional services through the Platform are independent contractors, not employees or partners of Reglapp. Each professional acts under their own valid professional license and registration with the corresponding professional Bar/College, their own deontological rules, their own professional civil liability insurance and their own tax and fiscal responsibility.

4.2 Verification by Reglapp

Before incorporating a professional into the Platform, Reglapp verifies active registration with the corresponding professional Bar/College, the existence of valid professional civil liability insurance and the absence of active disqualifications or sanctions. Reglapp does not guarantee the subjective quality of the professional work, which depends on the criterion of the assigned professional.

4.3 Assignment

Assignment of the professional to the User is made by Reglapp based on technical criteria (specialty, language, availability, workload). The User may request a change of assigned professional when reasonable grounds exist, at no additional cost.

5. Prices, plans and billing

All prices are shown to the User including applicable VAT (21%) before payment confirmation, in accordance with Article 60.2.c TRLGDCU. Prices indicated below are excluding VAT unless otherwise stated.

5.1 Autónomo services (subscription and registration)

The following Autónomo services are available, with price excluding VAT, frequency and description:

• Autónomo Basic (subscription): €80 — monthly — Coordination of quarterly and annual tax declarations (303, 130, 390, IVA, IRPF). Access to AI-chat. Personal area. The User uploads their invoices.
• Autónomo Pro (subscription): €130 — monthly — Everything in Basic + issuance of 1 monthly invoice compliant with UGE requirements (Law 14/2013, for digital nomads) + UGE notifications on client/employer changes + tax optimization + priority support.
• Autónomo Registration (standard): €99 — one-time — Registration with Hacienda and Seguridad Social. No subsequent subscription required.
• Bundle: Registration + Basic (promotional): €1 + subscription — one-time + recurring — Autónomo Registration at promotional price, conditional on Basic subscription for at least 6 months (see §5.5).
• Bundle: Registration + Pro (promotional): €1 + subscription — one-time + recurring — Autónomo Registration at promotional price, conditional on Pro subscription for at least 6 months (see §5.5).
• Express Autónomo: €600 — one-time — Remote acquisition of FNMT digital certificate (no in-person visit required) + priority Hacienda and Seguridad Social registration.

5.2 Legalization services (immigration)

The following legalization services are available, with price excluding VAT and description:

• Standard: €490 — Eligibility check + document list + preparation + filing + gestor assignment + status tracking. Sworn translations are at the User's expense.
• Complex: €790 — Everything in Standard + sworn translation included + cases with prior denials, criminal records or complex situations + priority support.
• Consultation with gestor: €150 — Initial 30-minute consultation with a licensed gestor to assess the situation.
• Express legalization: €600 — Urgent processing with digital certificate and priority support.

5.3 Family pricing (legalization)

• a): The first applicant (titular) pays 100% of the contracted tariff price.
• b): Each additional family member (familiar) pays 50% of the titular's tariff price.

c) Calculation:

• Standard: titular €490 + each familiar €245.
• Complex: titular €790 + each familiar €395.
• Example (family of 4, Standard): €490 + 3 × €245 = €1,225 excl. VAT.

• d): For operational reasons and procedural unity of the family file, all family members are processed under the same tariff (Standard or Complex). If one member's situation requires the Complex tariff, all members are processed under Complex.
• e): Sworn translations, when included in the Complex tariff, cover all family members processed under that tariff.

5.4 Complementary services

The following complementary services are available, with price excluding VAT and description:

• Tax consultation: €100 — Ad-hoc consultation on tax regime before contracting subscription.
• Additional Pro invoice: €10 — For each additional invoice issued under Pro regime, beyond the one included in the monthly subscription.
• Urgent task: €25 — Ad-hoc request outside the standard service flow.
• Basic → Pro upgrade (prorated): €50 / 30 × N remaining days — Difference proportional to remaining time of the billing period. From the next period, full Pro monthly price (€130/month) applies.

5.5 Commitment condition for promotional Bundles

5.5.1 The offer of Autónomo Registration at the promotional price of €1 (instead of the standard price of €99 or the Express price of €600) is granted in consideration of the User's commitment to maintain the Basic or Pro subscription for a minimum of 6 (six) calendar months from the date of the first recurring charge. The difference between the promotional price effectively paid (€1) and the actual cost of the Express service provided by Reglapp (€600) constitutes a conditional subsidy on the fulfillment of the commitment.

5.5.2 If the User cancels the subscription before the 6-month period is completed, the User shall pay a compensation of €600 (six hundred euros) excluding VAT, as recovery of the subsidy granted on the registration.

5.5.3 The compensation may be collected through: (i) automatic charge on the payment method linked to the User's account; (ii) issuance of an invoice with a 14-day payment term; (iii) judicial claim as a last resort.

5.5.4 This condition is notified to the User before the promotional payment, through prominent text at checkout and specific independent acceptance of the commitment condition.

5.5.5 The compensation shall not apply in the following cases:

• a): Cancellation motivated by Reglapp's contractual breach;
• b): Substantial unilateral modification of conditions by Reglapp that significantly affects the User;
• c): Force majeure that reasonably prevents the User from continuing to use the service.

5.6 Payment methods

Payment is made through Stripe Payments Europe Limited (Ireland). Reglapp does not store full card details. Visa, Mastercard and other Stripe-compatible methods are accepted.

5.7 Invoicing

Reglapp issues an electronic invoice to the User for each transaction. The invoice concept reflects the nature of the service in accordance with §3.3. The invoice is delivered by email and made available in the User's personal area.

5.8 VAT

Prices shown to the User include applicable VAT (21%) under current legislation. The invoice issued by Reglapp details the taxable base and VAT separately.

6. Recurring subscriptions

6.1 Activation

The Basic or Pro subscription is activated at the time of payment and renews automatically every calendar month on the date equivalent to the first charge, until the User cancels.

6.2 Cancellation

The User may cancel their subscription at any time from the "Subscription" section of their personal account. Cancellation is free and made with one click, in accordance with Article 21.4 TRLGDCU.

After cancellation:

• a): The User retains access to paid features until the end of the billing period;
• b): No new charges will be made;
• c): If cancellation affects a promotional subscription subject to §5.5, the compensation provided therein shall apply (except in the cases of §5.5.5).

6.3 Price changes

Reglapp may change subscription prices with at least 30 days prior notice via email. The User may tacitly accept the change by continuing to use the subscription, or cancel the subscription without penalty if they do not accept the new price.

7. Right of withdrawal

7.1 Period and form

The consumer User has a period of 14 calendar days from the date of contracting to withdraw from the contract without justification.

Withdrawal is exercised through notification to hello@reglapp.com, the standard withdrawal form available at /desistimiento (in accordance with Annex B of TRLGDCU), or any other means that allows proving the unequivocal will to withdraw.

7.2 Consequences of withdrawal

Reglapp will refund all payments received within a maximum period of 14 days from receipt of the withdrawal, through the same payment method used by the User.

7.3 Exception for digital services — express consent to immediate start

In accordance with Article 103.m TRLGDCU, the right of withdrawal shall not apply when the following circumstances simultaneously concur:

• a): The User has given express prior consent to the immediate start of the digital service execution before the 14-day period;
• b): The User has expressly stated their knowledge that, once execution starts, they will lose their right of withdrawal;
• c): Reglapp has provided the User with confirmation of the contract.

User's consent statement:

"By making the payment, I accept the Terms and Conditions, give my express consent to the immediate start of the digital service provision, and acknowledge that, once execution starts, I will lose my 14-day right of withdrawal under Article 103.m TRLGDCU".

This statement is presented to the User at the time of payment and is accepted together with these T&C through a single act of acceptance. Reglapp confirms this statement to the User through the confirmation email sent after payment completion.

If the User does not wish to provide such consent, they must expressly communicate this to hello@reglapp.com before payment. In such case, Reglapp will not start service provision during the 14-day period, and the User will retain their right of withdrawal in full during that period.

8. User obligations

The User commits to:

• a): Be at least 18 years old and have full legal capacity to contract;
• b): Provide truthful, complete and updated information;
• c): Not provide forged, altered or third-party documentation;
• d): Not use the Platform for fraudulent or illegal purposes;
• e): Safeguard their account access credentials and immediately notify any unauthorized access;
• f): Cooperate with the assigned professional by providing required documentation and information within reasonable time.

9. Limitation of Reglapp's liability

9.1 Scope of Reglapp's liability

Reglapp is liable to the User exclusively for the quality and availability of the platform service, comprising:

• a): Functional availability of the website and Platform;
• b): AI assistant operation according to its informational nature;
• c): Secure storage of uploaded documentation;
• d): Timely assignment of a verified licensed professional;
• e): Operation of the Platform's internal communication mechanisms.

9.2 What is not Reglapp's liability

Reglapp is not liable for:

• a): The outcome of the administrative, tax or immigration procedure managed by the assigned licensed professional, whose result depends on the sovereign decision of the competent public bodies;
• b): The actions, opinions, advice, criteria or professional decisions of the assigned licensed professional, who acts under their own professional liability, bar license and professional civil liability insurance;
• c): Errors or omissions of the AI-chat, whose informational nature is expressly disclosed in §3.4;
• d): Decisions taken by the User based on AI-chat information without consulting the licensed professional;
• e): False, incomplete or outdated documentation provided by the User;
• f): Force majeure causes, reasonable technical impossibilities or service outages of third-party providers.

9.3 Liability cap

Without prejudice to the imperative consumer rights provided by applicable legislation, Reglapp's total liability to the User for any claim arising from these T&C is limited to the amount paid by the User to Reglapp in the 12 months prior to the event giving rise to the claim.

This cap does not apply in case of willful misconduct, gross negligence by Reglapp, or with respect to imperatively recognized consumer rights that do not admit limitation.

9.4 Professional civil liability insurance

Reglapp maintains a valid professional civil liability insurance covering the risks arising from its platform activity. Insurance details may be communicated to the User upon request to hello@reglapp.com.

10. Liability of the assigned licensed professional

The assigned licensed professional is liable to the User for the provision of the contracted professional service, in accordance with the professional and deontological rules applicable to their Bar/College, their professional civil liability insurance, and applicable civil and commercial legislation.

Claims relating to the professional service may be addressed directly to the assigned professional or through Reglapp (hello@reglapp.com), which will act as a facilitator to channel the claim.

11. Artificial intelligence

11.1 Informational nature

As stated in §3.4, the AI-chat is an automated information system, not advisory.

11.2 No automated decisions with legal effects

Reglapp does not adopt decisions producing legal effects or significantly similar effects based solely on automated processing (Art. 22 GDPR). All binding professional decisions are reviewed by a licensed professional.

11.3 Data processing

The content of AI-chat sessions may be processed by language model providers (OpenAI, Google), including international data transfer. For details, see the Privacy Policy (/privacy).

12. Intellectual property

All Platform content (texts, graphics, software, brand, design) is owned by ARTSOFT SIEM, S.L.U. or its licensors. Access to the Platform does not grant the User any rights to such content beyond what is strictly necessary for authorized use.

User-generated content (uploaded documents, chat messages) remains the property of the User. The User grants Reglapp a limited, non-exclusive, free and revocable license to process it to the extent necessary for service provision.

13. Suspension and termination

13.1 Suspension by Reglapp

Reglapp may suspend or terminate the User's account in case of serious breach of these T&C, provision of false information or fraudulent documentation, illegal use of the Platform, or non-payment of due amounts.

Except in cases of manifest fraud, Reglapp will notify the User of the reasons for suspension and grant a reasonable period for representations.

13.2 Termination by the User

The User may cancel their account at any time. After cancellation, Reglapp will delete personal data in accordance with the Privacy Policy and legal retention obligations.

14. User mechanisms (Regulation EU 2022/2065 — DSA)

• a): Notification of illegal content (Art. 16): any person may report allegedly illegal content to legal@reglapp.com. Reglapp will provide a reasoned response.
• b): Internal complaint system (Art. 20): the User may challenge moderation, suspension or termination decisions by addressing legal@reglapp.com. Reglapp will resolve within a maximum of 5 business days.
• c): Out-of-court resolution (Art. 21): the User may resort to a certified out-of-court resolution body.
• d): EU ODR Platform (Regulation EU 524/2013): https://ec.europa.eu/consumers/odr/

15. Modification of T&C

Reglapp may modify these T&C when necessary for legal, technical or service-evolution reasons.

Modifications affecting User rights will be notified 30 days in advance by email. The User who does not accept the modifications may cancel their account without penalty before they take effect.

Modifications do not affect imperative consumer rights recognized by applicable legislation.

16. Customer service

• Email: hello@reglapp.com
• Phone: +34 655 707 811
• Inquiry response time: 5 business days
• Formal complaint response time: 5 business days, extendable to 30 days in complex cases

17. Personal data and cookies

Processing of the User's personal data is governed by the Privacy Policy (/privacy). Use of cookies is governed by the Cookies Policy (/cookies).

18. Electronic communications

Communications between Reglapp and the User will be made by email to the email registered in the account or through Platform notifications. The User must keep their contact information updated.

19. Applicable law and jurisdiction

These T&C are governed by Spanish law.

For the resolution of any controversy arising from the T&C, the parties submit to the Courts and Tribunals of the city of Valencia, without prejudice to the imperative jurisdictional rights granted to consumers by applicable legislation, in particular the consumer's right to file a claim before the courts of their domicile.

20. Languages

These T&C are published in Spanish, English and Russian. In case of discrepancy between the language versions, the Spanish version shall prevail.

21. Severability clause

If any provision of these T&C is declared null or unenforceable, the remaining provisions will remain in force.